No Service even if you do have Shoes and a Shirt On
This place opened last Friday so as of today it is open a grand total of 4 days. Not much training time it's less of a training issue and more of a culture that the customer is secondary.
This is not a review of the food because I ended up leaving before I ever got served. Granted I paid for the two subs I ordered but with payment comes a verbal contract to deliver and that never happened. It's not a review of the physical facilty because how bad can it get in 4 doors.
My wife is out with firends viewing Christmas lights so I thought I would give Penn Subs a try. After all, I've watched this place being built from the time they tore down the self serve car wash, to the read clay and finally a brick and mortor struture and I had heard from others that the sandwiches were pretty good.
Decided to get one for my dinner and one for her for a midnight snack. For her I ordered a Philly Cheesesteak and I had a Cold Italian. Had to repeat the order three times because the person taking my order was not paying attention to me but to all of his friends around him. Ended up ordering a Hot Italian because it was easier to just go ahead and get that than to explain for the 4th time, I did not want it hot.
Went to the other end of the counter and pay and had to decline an order of ketchup three times. Should have been obvious because this order was to go, did not have fries and nothing else you would put ketchup on.
After waiting ... and waiting ... and waiting, I left. Granted I had already paid but I did not pay for the agrivation I was going through.
Bottom line, till they grow up and find out that this is a business and not a social club to see all of your friends, your time and money is spent elsewhere.