I've never been here for a piercing, only to buy new jewellery. All of the staff were friendly and professional and everything was very clean. The only thing that I wasn't crazy about was that I bought a nose stud (about 90$) and had to pay extra (I think about 30$) to have it fitted properly (I have a very small nose so the post would stick out). Everywhere else I've been has included this for free so I was a bit disappointed. Overall I had a good experience, I would go again, and they've got free parking in the back! I'm not a fan of the very tall counters though...