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| - I signed up here just to write a great review for this place. It takes A LOT to impress me THAT much!
This tiny little shoe repair shop is a gem, where you can see what service is supposed to be! It's not shiny, spacious, or new... it's a plain no-frills shop that is the best, most inexpensive, highest quality, quickest turnaround for fixing up anything conceivable in leather...
I've been there many, many times for odds and ends. They don't do just shoes. I've taken them a dog-mauled Prada to salvage, a Gucci handbag in need of a handle reattachment (this involved snipping the cloth lining, finding a tiny screw, and reattaching the hardware the handle snapped to... not even leather, but Gucci's repair service is so darn expensive - not a problem here!), a pleather wallet that needed a tab to hook onto a chain to be accessible for my handicapped roommate, a cat collar in need of some chopping and resizing, belts to punch, you name it (never a pair of shoes, though, actually!).
Every single time, I'm greeted by the same younger man who is always so pleasant, takes time to see what you need, is highly knowledgeable about seemingly anything leather (who knew a leather tab would work better for my roommate's wallet so it stayed closed rather than the rivet I went in wanting? I didn't even think of that, but he did!)....
The first item I took in was a Prada handbag a dog had gotten ahold of. They were honest with me - told me they could only do so much. My hopes weren't high, but I went with it because the price I was quoted was so much less expensive than anticipated. (PS, the price they quote you is THE price. No costly surprises at pick up!)
I was surprised!! As stated, they couldn't make it perfect again. But they did piece the tattered area back together perfectly , shine it up, coat it... now you really have to look under the edge or feel that it's a bit harder than the rest of the purse to tell something damaged it. I took a Coach to a different leather maker a few years back and was so disappointed, so I was ready to write the purse off entirely. Instead, 3 days after drop off, I got it back looking much better than expected and I still carry it to this day!
Bottom line: Personal service. Prices so inexpensive they still shock me every time. No job too big or too small. They treat me the same whether I bring in something that cost $10 or $1000. Sometimes I go in places looking dumpy and can't get anyone to help me. Other times I go in looking nice and feel like certain stores try to gouge me because they think I can afford it. NOT HERE. They treat everyone wonderfully and their prices on everything I've had done were sooo low. Knowledge. HONESTY (I recently inquired about a belt, and they told me it would be about the same price but that I could get it quicker at a competitor...?!? Who does that?)
It's been a long time since I found a store that genuinely, all-around impressed me and surprised me repeatedly. I can be extremely picky. It seems the expectations I have of service are antiquated and old-fashioned. This small shop seems to have been around for a long while, and for good reason... because they aren't trying to milk customers for all they are worth, because they do a quick, quality job, and they are so very nice!
So, if you ever need anything repaired (even if you doubt they can or will do it) STOP BY! Ask... I'd bet you'll be surprised!
-Jessica
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