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  • If I could only give this place a 0 star rating it would be more suitable. My fiance and I went to this "restaurant" and it was are first time at the cosmo, we were on vacation and it was her first time and mine as an adult and this was about a year ago and this encounter has bugged me ever since which is saying a lot because I never write reviews and I also never hold grudges. As interesting as the previous reviews stated is why we decided to check it out. Upon first entry NO ONE seemed happy to be there (staff that is) we were not greeted, we were asked if we had a reservation right off the bat with great attitude from the hostess (she should have started with at least Hi!). When we mention we didn't have a reservation she became even more sassy with us and stated if there is seating at the bar its first come first serve, which of course was packed. We went back to the counter and asked if we could make a later reservation and the simply said "no" did't bother asking for a time or date she assumed we meant that night. We saw a few people leave and we thought we'd take one more look at the bar, followed by a rather large "manager" asking us if we had a reservation in a gruff and an intimidating tone in hopes to steer us away because we didn't have a reservation. With the the 10 min we were there looking for a place to sit and enjoy our night we were made to feel unimportant, unwanted, and we weren't given any respect what so ever. This place as the food may be good ( although we never go to that part, so i can't say it is or not) the customer service or lack there of has made me want to write my first review. This place needs a serious work up on staff and management, this place regardless of circumstances needs to reevaluate their support for the costumer. I will never go back to this place even if I was able to eat there for free because of their horrible staff and customer service. Needless to say our experience there was the worst I've ever encounter in my life, especially to bother me for about a year and I'm not easier angered.
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