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| - You can pretty much walk into any FedEx office anywhere and know what you're going to have. The supplies, the shipping desk, the machines, the workstations, and even the fax machine (seriously... who faxes things anymore?).
I'm no stranger to them, and can usually navigate my way through them pretty well. So when I pulled up to this location (recommended to me because the other one in town apparently has lousy parking) I was stoked. It had the promised parking, had a few lunch options nearby for afterwards, and I thought it was just what I was after.
I got in and out, but there are a few areas for improvement.
First, the machine I used to begin with, to print a few flyers, either wasn't set up for color printing, or wasn't working, or... I dunno. Color wasn't even an option. So I pulled the plug and went to the one next to it, and tried the exact same thing on a machine that looked identical, and it worked okay.
In the meantime, I had loaded card stock into the machine and gotten my hands and the stock dirty with spilled toner.
When I loaded the paper in the next machine, there was also spilled toner. Seriously, though.. who's refilling the toner?
The laminating machine station was out of lamination pouches, and the replacements were stored nearby but not in the little cubby that you usually use. Again, no big deal to track them down... but why?
And then finally, when I went to pay, I stood there for a long time while a very nice woman talked to the only available employee about how to create a memorial service program. I mean, I don't blame her or him for taking their time.. but those of us in line spent a painfully long time listening helplessly as she explained the whole thing, he explained some things, she countered, he clarified, and we all stood there not paying.
That may all sound petty and nitpicky, but I've been to lots of these places across this fine U.S. of A. and I'm certain this one is just about as good as the majority of them, but with a little more sharpening they could provide maybe a little better experience.
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