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  • Purchased Ice here for my 30th birthday several months ago and had a so-so experience overall. My biggest complaint was in the quoting and communication portion of their staff. I requested a quote for a certain amount of cocktail ice (1 inch cubes) perfect for making craft cocktails on their website and received a reasonable quote quickly via email. I placed the order, satisfied with the quality, quantity and price of my order. Apparently, unless you're doing a very large order, you're not getting delivery as they promote on their website. I even offered to pay for the service and they would not budge. I had to make the trek to pick up my order, and despite it being incredibly inconvenient to access their tiny parking lot off of Adelaide with limited parking, I'm glad I did because this was where communication lines broke down. I arrived, found parking and provided the staff my order reference number, my bags of ice were brought out and as I double checked it, it turns out I was not provided with cubed ice I requested, in fact it was regular ice, ideal for regular drinks but not what I ordered and especially not ideal for making specialty cocktails. I brought this up and the staff informed me that this was what I ordered, I showed her my email confirmation which stated the type of ice clearly and the quoted price, and the woman blankly looked at me and insisted that what they had prepared was what I had ordered and if I wanted the other ice I would need to pay an additional fee -seriously? I insisted repeatedly but in the end had to pay the difference to get what I had originally asked for and had been quoted on... not a great experience IMHO. The ice was great quality and made excellent drinks, but the stressful and misleading customer service experience ruined my opinion of this business.
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