I walked into Salon Embellish knowing little more than the fact that it's an Aveda salon, and it shares a plaza with an independent bookstore and an independent coffee house. I have thick, wavy, graying hair, and I was just too hot. I had no appointment, but they assured me that they could serve me in 20 minutes. They were true to their word. The stylist (Charlotte) took the time to listen to what I wanted, provided her own suggestions, and gave me an awesome, no maintenance short haircut that's garnered many compliments. She recommended product that works well with my hair. She did not attempt to convince me to color or blow dry my hair (big plus for her). This short cut will require more maintenance, but I'm glad I did it, and I'll go back to Embellish for said maintenance.