Here's the problem with this Toys R Us (and it's endemic to many retail stores): The people working here seem like they hate their jobs.
I had to stop in quickly to buy a gift for a friend's baby shower and didn't have tons of time. It wasn't too hard to find what I was looking for (although the gift registry machine was out of order and no one approached me with an offer to help), but the cashout was a total frustration. We waited and waited some more, behind a couple with their baby who had clearly been waiting a long time before we got there (they kept looking at each other and rolling their eyes). A man buying (no joke) six or seven huge water guns for a little boy was holding up the line. While the queue got longer and longer, several employees who were hanging out near the cash, but not opening up new ones, looked over. One girl approached a harried-looking cashier and asked if she wanted any help. "Help?" the cashier laughed, "No one wants to take the cash, so no, there's nothing you can do." The girl shrugged and walked away.
Why haven't these store managers figured out that if their employees are happy and well-treated, then customers will be, too. I don't think I'll be coming back anytime soon.