I'm giving them a 4 because their service area sucks but the overall experience of buying the car with Jennifer was simple and fast. I'm glad they're opening up one near us so we can take our new car to get serviced elsewhere as oppose to their not so friendly or interested service staff. I guess I should be more specific, it's just the girls at the service desk. Although, a week later after buying the car our low pressure tire light is on and we've been informed our tires are not so great after their "promise" of all tires being up to par to Nevada's state law and higher.