Let me start by saying the musicians and serving staff are wonderful! I went here for a Bachelorette Party on a Saturday night and our server was so busy, but still really attentive and polite. The musicians were amazing! They took requests and had a lot of fun interacting with the crowd!
That being said, the door man could use a class in customer service. We had a large party and so we made reservations weeks in advance and prepaid for our cover. We arrived 5 minutes late and the first thing he said to the bachelorette was that they almost gave our table away because we were so late. Really?! Do the math in your head and calculate cover for 20 girls, plus drinks for at least 2 hours, plus shots = revenue for the bar. Don't give us crap for being a little late. Besides, I have never worked at a place that took a reservation for 20 people and didn't give them a courtesy 15 minutes to arrive. 15 minutes wouldn't make a difference in the server's income and on a Saturday night they'd be able to fill the tables without a problem if we hadn't shown up. So why give us crap right from the star? Especially the bachelorette.