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| - I had a really bad experience today and I don't know if I will ever go back. I love their noodles, but as I get to try everything out, eventually I find my favorite or know what's the best for me. I love their beef from Shang's Beef noodle, but I only love the clear broth (which only available with Beef shank order, but I don't like beef shank), so I asked the waitress if it's ok I have beef shang noodle meat but with clear broth like in the Beef shank one, she had done this for me before, and this time, she went and talk to the chef/owner Sam to see if it's possible to do it again, but to my surprise, chef immediately shake the head said "no", but I felt like the whole time, he doesn't bother to understand the question further, both waitress and I tried to explain to him, but he doesn't seems to get it at all, I told the waitress I'll just get something else, then she went back and talked to the chef again, she came out and said she'll be glad to do it for me again, but she already got the warning from chef/owner for doing this, REALLY? getting a warning for making customer happy? this is just NOT RIGHT! why would you give your employee an warning when all they want to do is make the food the way customer wanted, all they have to do is put in noodle, put in clear broth, and then shang beef meat on top of it(not to mention they are both the same price), I'm not even trying to be difficult, but the chef/owner made EVERYTHING difficult. On top of that, the restaurant was so busy(but when we arrived there it wasn't busy at that time), with about 20 people and ONLY 1 waitress, I felt bad for the nice waitress, the restaurant clearly under staffed, it's employee abuse, she even corrected the chef couple of time when the chef made the mistake on the order, and she had to start asking for help because customers were not getting their order or they just seated themselves, because 1 waitress just can't handle 20 people at once (I don't blame her, I blame everything to the owner), I honestly think she should be the manager, or go somewhere else to work where they treat employee right. This is unbelievable, they have lost another loyal customer, and many more, because I will share my experience with all my friends and will not recommend any of my friends there anymore. Bye Shang! you had been good only when you fist open, and this is what happen when your ego gets too big, time to look for another noodle shop.
*by the way, don't bother getting their fried rice, the portion was soooo small, it's not even worth the price. Don't get their spicy wonton and expect it to be spicy, it's not even spicy at all.
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