I had the throttle cable recall for my Ford Escape done here. While they were working on this they suggested that I pay to replace the PCV tube and I agreed. Now, a year later, I have to call triple-A and sit out in the hot sun because the 90 degree rubber elbow that connects the PCV tube to the manifold has rotted out with a hole in it. WTF! The elbow comes with a new PCV tube. Chapman replaced everything but the most fragile and worst part. So I paid for preventive maintenance but got less than nothing and had to spend part of my labor day weekend making a temporary repair while I wait for my regular mechanic to get back from their long weekend. That's the second incompetent Ford dealer I've discovered here in the valley of the sun.