I understand that it isn't easy working in the foodservice industry...I personally worked in foodservice management for 10 years. However with the late night staff at this Mcdonalds...I am embrassed to have ever worked in the same industry. After needing a quick bite being new to the area...and it being 2am. I wasn't expecting a 5 star experience...but I was also not expecting to encounter such rude and incompetent people. Josh took the order after asking twice if had a missing item and reassured "yes"...I pulled up and paid where he ramble about his Amazon purchases he was currently working on. Not a big deal. However Cheryl...gave us the food. Checking the bag...indeed the item requested was left out. I tried to get her attention but she looked at me and continued doing something else. Finally coming to the window...I explained I had asked twice for the item but it wasn't in the order. She begin to say it wasn't her fault...and blaming it on her colleague. She told me she could make it but I would have to pay for it. That was never an problem. Her attitude was so bad...I asked to speak to her manager. She said she was the manager and went on about how she couldn't watch Josh and there was nothing she could do and she had her own work. She advised to leave a message. By now I was feel offended by the the lack of customer service...she slowly made the order. When she came back, my passenger asked about the order. She proceed to yell at him, telling him it was taken care and to calm down. The food was perfect! However the most disrespectful part was when again explaining our concerns of prior errors...she yelled "have a good night, Merry Christmas, Happy Hanukkah" and slamed the window shut. If you were seconds from starving to death...I would advise death than go to this Mcdonalds.