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  • Took my cat in for a UTI, found out that bladder stones were causing her UTI. The vet was very nice and showed me both the ultrasound and the x-rays. She explained that there are a couple types of bladder stones, one type that can be dissolved with a diet change and another that required surgery. There were no crystals in her urine so we couldn't tell which type of stones they were. We agreed on a diet change and another visit next month to see if the stones shrunk or disappeared. I made it clear that I didn't want surgery to be our first option, the procedure is very invasive, risky and expensive... so we tried the diet change and she gave us pain medication. Fast forward to the next day, I called with a question and they were extremely rude and pushy, refusing to treat the UTI with antibiotics to make her more comfortable until we found a solution to the bladder stones. They told me that I'd just have to deal with my cat's discomfort and that there was nothing more they could do until I decided to schedule her surgery. They also told me that the food alone wouldn't show any results for at least 6 weeks, if at all and the only "immediate action" was surgery. Not true. The phone conversation left me with a bad feeling, so I took her for a second opinion. The second vet treated her UTI with antibiotics and said that there was no reason why we couldn't make her more comfortable until we chose a course of action for the bladder stones. I felt that North Scottsdale Animal Hospital was trying to pressure me into a $2,000 surgery that could potentially be avoided altogether. The second vet also quoted me much less on the surgery if we end up having to go that route. The vet and the reception staff were very friendly and helpful at first, until I decided against surgery. I have begun care for my cat elsewhere.
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