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| - I have been coming to this Hooters about once a month for the past 2 years, and it seems like every time I come here the experience gets worse and worse and worse. It's clear that the customer satisfaction is declining because recently I've often see the manager walking around checking on the customers. If the manager has to patrol the restaurant to make sure everyone is happy, then clearly the employees aren't doing their jobs right.
The staff of friendly, reliable waitresses as Hooters has declined considerably. When I first started going here, the waitresses were fun, friendly, and fast. Now when the waitresses serve you, you can here in their tone and see in their body language that they don't want to be here. None of them seem enthusiastic about their jobs and their attitude projects onto the customers. The only waitress that's almost always happy is the bartender. But sitting at the bar gets boring, and can get annoying when some creepy middle-aged guy is sitting next to you. If you're a good waitress I will tip you at least 20%. But the past few times I've been here I remember tipping the waitress about 10%, which is what I give for C-rated service.
The food, including it's taste and preparation, has also drastically declined. Two years ago the chicken wings would be a home run. Now they're a double, at best. This Hooters doesn't serve their mild sauce anymore. Why is beyond me. My taste is very sensitive to spicy food. Even something with a little bit of spice will detract from the taste of the food. So without their mild sauce, their least spiciest sauce is their Medium sauce, which has a little kick of spice in it. So now I can't even fully enjoy my wings.
And about 50% of the time, my food comes out luke warm, or even cold, like it's been sitting for 10 minutes waiting to be served. Which is probably what happened since the waitresses hate their jobs.
Also, this Hooters doesn't give military discounts anymore. Really, how difficult is it to give a 10% discount for service members?
It really sucks that this restaurant has declined so much over the years. I used to love going here. Now, I try to give myself reasons NOT to go here. I don't know if because the management changed or if they just have a staff of really crappy employees or if they're using cheaper ways to prepare their food. Maybe all three. But this used to be one of the best restaurants in downtown Phoenix and is now one of the worst.
If you find yourself in the Arizona Center, try a different restaurant because you'll more than likely have a better experience there than at this place.
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