Well the 'diner' appeal aesthetically is pretty much the only thing this place has going for it. We went on a Thursday night and there wasn't a long wait at all. Our server came over promptly and brought waters but after that she got really, really slack with her job. Her name tag says she was the shift manager and I'm not entirely sure how she actually got that position, because she certainly is not a pillar of management I would look up to. The food was less than stellar and, at best, just edible. I got the spaghetti with meat sauce and you could tell it was definitely straight out of the jar or can. Got to pick on pie for dessert and it was OK, but again, less than stellar. Basically, if you want great service and a really great tasting meal, don't go to this place. It's terrible and I will not be back. There are many more better options in the Epicentre.