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  • I reserved connecting rooms with points 1 year ago because I travel with Young children. When I arrive no connecting rooms. Eventually resolved amicably. Decided to return again. Make the same reservation for connecting rooms on a high lake view floor. Left a note in the reservation "I will lose my mind if the rooms are not connected because I travel with young children." We arrive after 9pm, Melody at the front desk assigned me a 3rd floor room and lied about the rooms being connected. After discussing with the Manager on duty we drop from 2 rooms to 1 as long as they have queen beds. Jason assured there were queen beds. Nope, just full size. Jason admits I was originally blocked for high connecting rooms. Such a shame. Great property. Fantastic location. Terrible staff.
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