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  • Update: I filed a complaint with the BBB and Best Buy contacted me. They eventually honored the promotion and gave me a $75 gift card for the laptop. -------------- Best Buy had a promotion from 6-25-17 to 7-15-17 where you could trade in any working laptop and get a $75 gift card, plus a $75 coupon towards a Samsung Laptop. As soon as I returned from out of town (7-11-2017) I took my working Dell laptop to the Best Buy store at Camelback and 20th Street for the trade-in. One of my friends told me that I wouldn't get this deal, but I printed out the form in case of any difficulties with the staff. Well, my friend was right. The first employee I dealt with was trying to make me believe that I had to buy a Samsung laptop to get this deal (even though that's not what the form said, and based what I had read on online forums from other people across the country). Just from the very beginning, they were already trying to make it not possible to get the promotion. The second employee came over and tried to get it to work but he couldn't, so he just walked away somewhere else in the store and left me at the counter by myself. I called Best Buy "customer no service" on their 800 number and asked for help. The girl told me that they had received quite a few laptops on this trade-in promotion, so they decided to end the promotion early. Best Buy, when a customer leaves the store feeling cheated and angry, they tell their friends about it. They are also very unlikely to return. Why should they, when you offer a promotion, and then take it away on a whim? If there were a limited number of trade-ins, then you should have advertised it as such, perhaps saying that each store would accept the first 50 laptops. Secondly, the arrogance of your employees is shameful. They simply don't care if a customer leaves unhappy. The poor service is at both the store and in their call center. They act as if Best Buy is the only game in town. Well, you're not.
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