I'll be honest. This one time cleaning experience gave me the most anxiety I've ever had with a cleaning crew. I normally don't leave my house while I have cleaning service. First off, the crew arrived 40 minutes early than my scheduled appointment. I was planning to go somewhere before they arrived and I was walking out, here's the cleaning crew in the front of my house asking if I was the one who wanted cleaning. Second, they didn't really speak English very well so they didn't interact with me. I opened the door to my house and three people walk in, walk up my stairs straight to my master and start cleaning but they were far from quiet, discreet and gentle. It literally sounded like someone was robbing me in my house. It was awful! I had no idea what to do so I called the number from the business card that one of them gave me and it was the owner's husband. He then directs me to Maria's phone number. She tells me she will call her crew to give them instructions. Guess where I have this conversation? In my backyard because I felt so uncomfortable in my own home.
It's awful feeling uncomfortable and vulnerable in your own home while people are doing service in your home. You should never ever feel like that. Ever! I let them finish the work because I really wanted my house clean before the new year. Why I give them two stars than one is because the house was clean to my standards, but I knew that they were rushing through things and wanting to be done for the day.
I pay for a service - and that service doesn't just include cleaning, but includes discretion and care to your home and consideration for the homeowner who is paying for the service. I wish employees who make a living cleaning homes understood that better.