My mother's appointment was for 2:15. We weren't seen until 3:10. The receptionist couldn't give me a reason for the delay? A very noisy waiting room with families of 4 or more waiting for 1 patient. People using cell phones and unruly children made for a chaotic, not a peaceful experience. Inexperienced technicians need practice in veinipuncture. They needed 4 tries to get my mom's I'V in. When it was all over they didn't even walk her back out into the waiting room. She is 80 years old for God's sake. Most unprofessional set-up. Definitely wont be back.