Update on 1/9/15 in response to Larry's comment - Larry, I appreciate your response but I find it laughable. First, Sue is the one I spoke with several times about the dress that was destroyed. Second, if this is "untrue" then I'm not sure how I embellished the story. Personally I have better things to do with my time than make up reviews of local businesses.
I found it odd that you threw my dress away - so I would agree that it should not be your normal business practice. I do distinctly remember Sue saying that she would call to see if she could get it back for me. I'm sure it's difficult to remember the details of every client complaint.
While I am sure you take pride in your business, yours is one that I would neither return to nor recommend to anyone. After two disappointing visits, I have nothing positive to include in my review.