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| - I just received an anniversary email from ICollision thanking me for allowing them to repair my car one year ago. That email prompted me to leave this factual review about my unpleasant experience with ICollision. My car had been stolen in May 2016, and when it was retrieved (June 2016), my insurance adjuster recommended ICollision for the repair work that was necessary due to the damage inflicted by the thief. The car had been wrecked, beat and banged up, busted front windshield, and the interior had been damaged by a heavy-duty chain. I guess the thief had anger issues. I requested the glovebox be replaced, not repaired because the gash from the chain beating was never going to look "like new" by attempting a repair. I was agreeable to a "used" glovebox as a replacement, but this was not to be. The first attempted repair was atrocious. The second attempted repair was worse, as now the color of the glovebox didn't match the color of the dash. Since they pulled a fast-one by showing us the glovebox before it was re-installed, the color mismatch was undetectable at the time, only to be realized the day of pick up. When I requested they take the car to the local Acura dealership (where I have all maintenance performed) to have the radio code entered so I could access my radio and navigation system, and to inspect for mechanical issues, they were reluctant but finally agreed. During the transporting of my car to and from the dealership, the professional courtesy of adding a gallon or two of fuel so the car didn't run out of gas should have been in order. They didn't add a drop of fuel, so the day I picked the car up the fuel gauge needle was buried on "E". Super unprofessional. The general manager Frank told my husband he couldn't release the car until my husband paid the balance due, which was around $2.000. My husband explained that our insurance adjuster had confirmed the check had been dropped off at ICollision earlier that week and the balance was paid in full with the exception of a $200 deductible, which he was prepared to pay. The female office receptionist (Geri, I think was her name) nodded in agreement with Frank that the check had not been received from the insurance adjuster. Needless to say, our insurance adjuster contacted Frank to confirm that yes, in fact, she had hand-delivered the check to ICollision earlier in the week. Moments later Frank left us a voicemail saying the car was ready for pickup and he had spoken with our insurance adjuster. Not once did he apologize for being wrong, inconveniencing us with yet another trip to ICollision. or any other professional amends. In conclusion, the repair work was shoddy, and the lack of professionalism was appalling.
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