I would like to state that this review was written in March of 2011, before the new ownership. Unfortunately for the new owner, it was not posted until May of 2011.
Can I do a half star ?
I was told when I dropped of my vehicle for a leak diagnosis, that I would receive a call within 10 minutes. Nearly an hour passed before they called. Ok, no biggie.
I was told that my power steering pump had been leaking, And that it would take 1.8 hours to replace. I told the man that I did not have that much time today and that I would return to pick up my vehicle. He then insisted that they could replace it within an hour if they started now. So I chose to believe him and authorized the repair.
I returned 45 minutes later and sat in the waiting area. Patiently waiting an additional 25 in the lobby, I then asked if it was ready. His reply was that the mechanic was having trouble with a bracket and it shouldn't be much longer.
Ok... This I can do. Things happen, right ?
Long story short, over 4 hours total wait :(
Didn't even offer a discount...
When I visit the auto shop, I usually leave the vehicle all day. I plan for things like this. But when a guy tells me lies and leads me on and helps to waste my Saturday... I won't give them repeat business. Period.