| rev:text
| - I have been to Health Care Partners on Wynn multiple times throughout the
years I have been in Las Vegas. It's great because it's an Urgent Care that is open 24 hours, Which is quite rare in this city. I will NEVER go again, I am absolutely disgusted that I have to pay this bill for $51.50 that I just received in the mail today. I will tell you about my experience...
I am a Registered Nurse that works in one of the busiest Emergency Rooms in Las Vegas. I was working late one night and it was suddenly difficult to hear out of my left ear, Of course I ignore it hoping it will simply go away. It was there for three days before I decided to ask a Nurse Practitioner (at work) to look at my ear, Which she then states was red and inflamed, I thought that if it got worse I would go and see someone about it.
It got worse the next day, I developed pain, It was maybe 3/10. It was nothing over the counter pain medication couldn't help, With ice intermittently placed to the ear. However, There was also lime green drainage draining from my ear, It was pretty gross. So, I went to an Urgent Care, I was prescribed antibiotics and I turned down pain medication because there was no need for it. Which was my mistake...
It's now close to two weeks. The pain is so intense I'm crying, I have never felt pain in this way, I would say it was 7/10, Throbbing, Radiating to the whole left side of my face (jaw and forehead). The left side of my face is swollen, Hot to touch, Flushed. I'm not able to close my mouth, It's stiff. I continue on for four hours until I simply couldn't do it anymore. Have you ever in your life literally cried for four hours straight? It takes a toll on your body, I can't even imagine how helpless my wife felt next to me, Watching me fall apart.
I go to see a Nurse Practitioner at your facility on Wynn, Shelton.
I'm still crying while sitting in the exam room, She comes in and already she makes me feel uncomfortable. She is not personable, She is not caring, Sympathetic in any way. She states, "How can I help you." She didn't introduce herself, She didn't ask me how I was doing at that moment in time, She didn't even ask me what lead me there. So, I tell her what has been going on, How I'm feeling, What has already been done. She doesn't touch me, Once, She simply gets an otoscope to look into my ear. She states that she will give me some drops for my ear and then send me on my way. I start crying even more, I tell her that I need help, I tell her that I am in a massive amount of pain and that I need some adequate pain medication, I tell her that I'm still taking my antibiotics but that I should probably get some steroids, I tell her that I need a follow up to an Ear, Nose, & Throat. I would have gone to my primary but he was booked up for a month and a half, I couldn't wait that long.
She does not take the time to address any of my issues except my request for pain medication. She states that she can only offer Ibuprofen, Which I already told her that I have been taking up until now. I'm still crying, She doesn't care, It doesn't phase her in the least bit, While my wife looks on astonished that this is how healthcare is at a few select places.
I'm not sure if it's because she simply didn't care, If it's because I came in looking slightly like trash (from crying all night), While she stands there judging me, Maybe it's because I'm a lesbian and my wife was with me? I honestly don't know, It can't be because she thinks I'm a "drug user" because she's able to look at my previous prescriptions and see that this is not normal for me, So then what was it? Was she honestly fine with seeing me suffer, She knew that I was going to go home with no relief and no solutions, That was really alright with her?
If you're thinking about the very minimal, I should at least get a proper assessment, Right?
I was also refused when I asked to see another provider, She states, "He would make the same decision as I made, He wouldn't do anything more for you."
It's really upsetting, I would NEVER in my life treat a patient the way she treated me and if I did, I would hope that they took the time to write me a long letter as well because I never want to be seen in that way. She should probably rethink her career choices...
I went back to the Urgent I went to in the first place, When they opened that morning at 0900. She saw that I was worse and she gave me my follow up, Steroids, Stronger antibiotics, and PAIN MEDICATION.
The whole process from start to finish was about two months, I went to five different appointments, I was on multiple medications. I missed multiple nights at work, It was not fun in any way. I came to you for help and I was massively let down by your staff, I hope no one experiences this amount of gross neglect again, I hope something changes.
I was sick, With a massive infection.
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