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  • This place went from "a-ok" to "avoid at all cost". We live in the neighbourhood, so whenever we craved for some omelette, we always went to Eggsmart. Our experience today, however, has completely changed our attitude towards this place. NEVER EVER WOULD WE EVER GO BACK TO PLACE, EVER AGAIN. We're seated by the window. I was about to put my bag on the ledge by the window when I spotted 2 dead flies. EWW. Made me wonder how often they actually clean this establishment. There were 2 servers on the floor, we're served by the shorter girl with dark hair who was very nice and polite. We've seen her around, been served by her several times, her level of customer service has always been consistent. So I ignored the 2 dead flies by my legs... in the name of customer service. We got our food, I got an omelette and my boyfriend got a plate of french toast with sausages. We're about 2/3 into our food when my boyfriend found a fruit fly on his french toast. EWWWW... We told our server, she apologized and offered my boyfriend another plate of french toast, he politely declined (...because obviously, would you still have an appetite after you found a bug on your food?!?), she apologized again and took his plate away. A few minutes later, our server and the other server (a taller girl with brunette hair) came by to our table to point out that it wasn't a fly on his french toast, it's a small piece of burnt crumb. WTH. The other server was very adamant about it, even brought a piece of toast with burnt crumbs to prove her point. Again, WTH?!? It's a friggin' fruit fly! Deal with it. At least our server was on our side. She showed the other server that it's indeed a fruit fly because it had wings. DUH?!? The other server looked extremely annoyed and let out a big sigh. REALLY LADY?!? She reluctantly offered my boyfriend a new plate of food. French Toast, pancakes, eggs, you name it. His answer was still NO... for obvious reasons. When we paid, we didn't even get a discount on his food. Instead, we got a $3 off coupon for our next meal. BIG WHOOP! :( We're never going back to this place again. The taller server needs a lesson in customer service and this place needs to be turned upside down inside out for health and food safety. AVOID THIS PLACE AT ALL COST.
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