We visited here when we were out of town because my husband's phone died and had to be replaced. They were very helpful and knew what they were doing, 2 people helped us and each took the time to try to resolve the problem with the phone. When they figured out that it had to be replaced they gave us several phones to choose from that was free. When we came back to pick it up we were serviced by 2 new workers. We didn't know the Gmail account and they helped us retrieve it on their computer. I have been to many other Sprint stores in other states and this one has been the best for customer service.