rev:text
| - First heard of this restaurant in Houston a few weeks ago. Absolutely perfect. Almost too good. Found out there was one in Phoenix, AZ, where I live. Tried it, expecting it not to be as good, since the Gulf is well known for its seafood, and Phoenix is not. We received the exact level of quality in food and service. Highly recommend this Restaurant
Have been back several times, and all have been fantastic until last Sunday. Waitress was obviously new, but without trainer. Spoke very broken English and I knew she wasn't understanding order. My wife ordered soup for app and crab and lobster salad for lunch. I ordered one crab cake for app and pan seared talapia for lunch. Even pointed to the dinner item so she wouldn't mix it up with what my mother in law ordered, which was the lunch grilled talapia. Totally different dish. First my crab cake came out. 10 min later my wife's salad came out. I asked about her soup. Waitress replied that she wasn't sure which she wanted first so she guessed. 2 minutes later the soup and our lunches came out. I received the wrong lunch, as I expected. She asked me if I wanted to change it. Didn't feel like waiting, so I ate just the fish, but none of the sides. The waitress just asked how everything was, even though my plate was barely touched. She should have noticed, and not just smiled and took my plate. At minimal, she should have sent the manager over to talk to us. Figured she just wanted to cover her mistakes. I am 3rd on regular check in's, so we will continue to come back. Service was definitely not up to their norm. Was not very busy at the time, so she was not rushed.
Just grabbed a to go order. Very efficient and super friendly. Heard that they were rolling out new training for take out. Everyone was enthused and seemed happy to be there. Thanks Pappa!
|