The owner of this business contacted me after my initial review. It took quite a bit of convincing, however I was swayed to give them a final attempt at having a different experience. Initially my gut knotted as I handed over my smart phone; by the end of the day I was asking to thank Abraham personally. He genuinely is trying to provide a good service, and reputable store. If you're having any difficulty or think you should be having a better experience, ask for him directly.