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| - The doctors and PA's that I have seen have been great... but they're too hard to get to.
I was referred to this doctor by my son's father who has been a patient for years. He speaks highly of them and especially working with him as a cash patient and seeing him same day for minor on-the-job injuries. My main purpose in establishing a family doctor was for urgent care, same day, and wellness upkeep.
My first time visiting was about in 2012 for an annual wellness exam which is required for premium reduction through my insurance. I had explained when setting up the appointment that this is for wellness only and that I have a Gynocologist for pap smears and what not. I also wanted to take the opportunity to have my blood tested for everything. Since I'm afraid of needles this needed to be done in one 'shot' so to speak. She told me I could come do the bloodwork at anytime. I came in on a convienent Saturday... Advised them the same thing, and they told me I would have to see the doctor before they could draw my blood to do it in 'one shot.' I was suprised that I could take care of this the same day. I met with the PA who asked me if I had any concerns, at that time I had been experiencing some wrist and hand pain and I mentioned it... She suggested wearing a brace while at work. And I advised her of my need for the appointment 'wellness exam.' They came in and did the blood work.
Outcome:
The wellness exam is supposed to be 100% covered. It was billed as diagnostic due to me mentioning my wrist pain, or so I was told. All of my blood work was billed diagnostic as well. I ended up with a ridiculous bill. I had to make a personal trip to their office after I could not get this resolved via the telephone. In the end, the billing lady told me that she would correct the codes on the blood work but I had not yet had a wellness physical. I in turn, had to pay for the full cost of the exam since I have a high deductable insurance. I then still had to make another appointment satisfy my insurance's premium reduction which seemed to go without issue, my third time in the office aside from the fact that they did try to give me a pap smear and I had to again clarify and my insurance was billed for a urinalysis and I never left a sample... By the way, Saturday appointment mirrored my exam that was covered under wellness which seemed a little worthless.
2013 I went again. I really believed that it was just a billing issue the last time and if I was extremely diligent it would get done correctly. This time I did see Dr Page. I was reluctant to even talk at my appointment as I didn't want the appointment to turn diagnostic on me and not be covered. Dr Page was very understanding and in the course of my exam he noticed I had a dry patch of skin caused by allergies and also symptoms of sinus allergies and wrote me a prescription. Everything was billed as it should be including the blood work. The only complaint I had was I thought the staff upfront seemed a little not together but chalked it up to the changes they were making with the computer system.
2014 I made an appointment for 05/29/14 (today) at 9:30am. I am 27 weeks pregnant. They told me I would have to fast before I came in so they could do the blood work before the appointment. To be honest, I'm not even sure I need blood work done as I've been tested for everything that you can imagine since I became pregnant at my gynecologist but I just went with what she told me on the phone. I made this appointment over a month in advance. I arranged with my employer to take a departure mid-day for the appointment and returning I would make up the time today. It took my 20 minutes to get there and a morning of not eating and being up since 4am. I immediately handed the lady at the front desk my insurance card and approximately 7 minutes after sitting down she called me up. I was suprised that they were moving so quick. Only to be quickly dissapointed when she told me that they had my appointment down for yesterday.
"Seriously?" I reply. She said "yes." I specifically had written on my calendar THURSDAY, MAY 29 because it was the earliest I could see Dr Page and now I'm being told it was Wednesday the 28th. I would like to take credit for the error but I actually had written down Thursday, not just placed a memo on the day. Also I never received any phone calls, did they even keep my phone number on file from last year? I silently wonder to myself... The receptionist tells me that they can still see me at 10:30.
Thanks, but I'm gainfully employed and I do work the same hours as you. Of my 3, on paper 4, and actual 5 two-feet in the door histories, only one was good. It's sad when you have good providers but the office experience(s) leave a regrettable impression in your mind. PLEASE LEARN FROM THIS... Patient satification will earn you so much more loyalty. I would invest in appointment reminders, post cards, and hire someone who can let you know the results of your bloodwork.
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