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| - I have a permanent grudge against this location and refuse to go to it. I once made a huge order for a party that totalled $117 excluding tip. Upon payment, the delivery person mistyped it as $171, and I stupidly rang it through without double checking and then did a percentage based tip. Mistake on my part, and as soon as I noticed (about 5 minutes after paying) I walked to the location and tried to resolve this error.
The manager refused to believe my story (even though I had the receipt in my hands) and said that I must've been wrong, that when I ordered everything online that I definitely ordered XL pizzas instead of L pizzas. I brought up my original email confirmation that said my total was $117 with L pizzas and he doubled down and said that when he called to confirm the order that morning, I had changed my mind (????) and wanted to upgrade the sizes of everything. I said fine, if he was so sure that I was the one that changed the order, to show me the total if everything in my order had been upgraded. He did it on the cash register, saw the total (which was well under $171 still) and still tried to argue that this was somehow all my fault.
What was a simple typing error that could've been easily reversed he turned into a 20-minute long screaming and huffing match. I've never felt that disrespected by a service provider before. After much badgering, he still didn't admit fault but said he'd give me a $20 gift card to go away, basically. As another reviewer has said, they're actually so rude that you feel offended, and I'm a pretty chill person. The pizza is tasty, but not worth it.
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