All we ask was for our dog to be groom and get one shot. They had the dog from 8am, we call at 12 and the dog was not ready. We call at 2pm and the dog was not ready. We went there at 4pm and the our dog was still waiting in a cage. Did get groom or however they did not give the shot yet. They finally gave the dog a shot. Home by 5pm. Way too long, for something so simple. We will never take our dog back to this place.