I don't usually go to Swiss Chalet but when I do, I expect amazing chicken and ribs as well as a very warming environment. I can say that the last time that I went was nothing like that.
We first walked in and was brought to a small table for 2, which was fine, and we were given menus. We probably sat for 15 minutes waiting for someone to take our order. A big group has just left beside us and the servers were busy cleaning the tables and not really paying attention to us. We FINALLY ordered some food and a beer. One of the servers tripped with the bottle of beer on her tray, causing the bottle to smash on the ground and spill beer everywhere. There were shards everywhere and it almost hit some of the customers who were sitting nearby. I understand that those kind of things happen at times.
The food probably took 30 minutes to come to our table which aggravated my dad a lot. We had to find a server to ask where our food was 2 times. (We would've asked more but there seemed to be a lack of servers in our section, we saw a server maybe once every 15-20 minutes) I ordered the half rack of ribs with mashed potatoes and boy was I disappointed. The mashed potatoes were cold and the rack of ribs were dry.