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| - I have mixed feelings but if I focus solely on the positive, this place is more a winner than not.
I took my engagement ring to be resized. It didn't come from here and I honestly had no idea where to take it; a friend recommended Diamonds Direct so off I went. The guy who helped get me size was the coolest. He was friendly, very personable, super accommodating -- just generally great customer service, especially considering I wasn't a previous customer.
My ring was ready a day sooner than promised. I stopped in to get it and... it was too small! I was pretty confused because he had sized me and I had no reason to think he didn't size me correctly (after all, it was me who decided on the final size). I was so unnerved that I actually took it to another jeweler for a second opinion. I think I probably need to get used to having a more fitted ring, so I'm going to leave it as is. All this is to say that the sizing tools they used on me felt a lot different than my ring, which I suppose makes sense in hindsight. Just mentioning this for anyone who, like me, has never gone through the process and might find themselves in a similar dilemma.
So, overall, that was a very positive experience. The day we picked up my ring we decided to look at wedding bands and that's where things went downhill.
First, a guy OFFERED to help us and said he would "be with us in just a minute" We stood around aimlessly for about 10 minutes before a woman approached and asked if we'd been helped. We explained to her why we were waiting but that we'd be willing to talk to anyone at that point. She helped us, which I'll get to in a minute, but during all this, which took about another 15 minutes, the guy who offered to help us initially was still just sitting at a desk -- he never followed up which is perplexing to say the least. It's like he changed his mind about helping us but didn't have the nerve to tell us.
As for the woman who did help us, I can't say she was rude but she wasn't exactly friendly. By the time we left, any desire I'd had to give them my business was gone. It just didn't feel right, if that makes any sense. She didn't seem to share in on our excitement, which meant a lot. It could just be a personality difference; she mentioned she'd been there for 20 years so clearly she's doing something right. I guess it just wasn't right for us.
All that in mind, I'd still give 3 stars. The guy who helped with the resizing really was their saving grace in my case, otherwise it'd be more like 2 stars. I'd say stop in if you're interested -- and don't be afraid to walk right out if it doesn't feel "like you". Buying any type of jewelry is a personal experience so what felt off to me might be perfect for someone else.
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