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| - I leased a shiny new 2017 CR-V in August (when I rated this place 5 stars) upon my return to Canada after living in US for 5 years. A week or two later, one of my passengers noticed that the left rear passenger door handle was making a squeaking noise. It wasn't a bid deal for me, and I figured I'll get that taken care of next time I'm at Mississauga Honda for a free car wash. I ended up there a week ago over the weekend because my brother was financing a 2017 CR-V and I was co-signing. I brought my vehicle to the service department, requested a free car wash, and for someone to take a quick look at the door handle. I was told that the service department was too busy, they couldn't accommodate me without an appointment, and that I would have to leave the vehicle for the entire day. I insisted that I will not be leaving the vehicle for the day because it's a small issue, and someone just needs to look at it to assess. They argued that it couldn't be done without an appointment. I was already irked, but I didn't argue much and booked an appointment for this morning.
Today, I was running a little late. The first person, a lady, I spoke to in the service department told me that I would have to leave the vehicle for the entire day since I was late. I said, "Can someone just take a look to at least assess the issue?" She begrudgingly walked over to a service rep, Felipe, and after a quick word told me that he'll take a look but I'll have to leave the vehicle for the day. I said, "Let him take a look and then we can figure it out". He then walked over, started tinkering with the door handle and I asked if I really needed to leave the vehicle for the entire day for this. He said, "Yes, if I have to take off the door panel". Then he walked over to the mechanic shop, got some grease and greased the handle within 2 minutes to stop the noise.
For a 2-minute job, not only did 2 different employees make me book an appointment a week out but then 2 more employees were about to make me leave the vehicle for an entire day thus inconveniencing my family to pick me up or forcing me to get a cab to go back home... WITHOUT EVEN LOOKING AT IT ONCE!!!! This has to be THE STANDARD for PISS POOR SERVICE, and ROTTEN CUSTOMER SERVICE ATTITUDES!!! I have often said that customer service, in general, is horrible in US. I have, in the past, had no issues with Mississauga Honda as I have leased two different vehicles in 2007 and 2011 before I left for US. And then I'm forced to deal with this. I will return for the free car washes, but I will be finding another dealership for service moving forward.
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