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| - I've taken my vehicle to this place twice now and have had less-than-great experiences. The first time, my car just needed a standard oil change, which comes with a basic inspection. I had not been to a Meineke in the past, but thought my experience would be like those of similar businesses, such as Tires Plus, where after the inspection, someone comes to talk to you about the results of the inspection, especially if something checks off in the yellow or red "requires attention" category. Since no one came to talk to me about anything, I assumed all went well and checked out good in the inspection, so after paying for the oil change and just being casually handed the inspection report with no comment, I preceeded to go home. My husband reviewed the report a couple days later and noticed 3 things had been checked off in the yellow category, with no accompanying comment of how bad/unsafe/urgent the problem was, one of which was a cracked belt, which sounds pretty serious to me. I at least would have appreciated being alerted to these problems while I was there so I could ask about the severity and get more details. I also find it bad business, as, had I been alerted to the problems while I was there, I would have gotten estimates from them and considered having them fix the problems. I am surprised the mechanic nor person who rang me up cared enough about my satisfaction and business to so much as comment on the things that they deemed "required attention".
The second time I visited this location, it was out of necessity, as we noticed a problem with our vehicle, and since we were right across the street from Meineke when we discovered this, out of convenience we stopped in to have it checked out. When the person called my husband to let him know the cause of the problem, it was found that a $300+ repair was needed. When my husband said he wanted to price out the job through other businesses, the employee just said ok, which is fine, but we thought it would have been good business to at least tell us if we find any competitor willing to do the job for less, they would match it, or something like that which would tell us they appreciate our business.
Since this location is so close to my residence, I really wanted to like it and give them my business, but due to my experiences here, the unfriendly and poor customer service, and them being unappreciative of my business, I will be going elsewhere.
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