Almost all the time, one cashier. And theyre supposed to cover the 2 self check lines too.
In this occasion after standing in line and another person behibd me i figure i can handle three items in the self check.
It's at that moment that Robert (mgr) decides to open another register.
Because of a markdown my transaction needs an override, so I am now waiting for him to finish up with customer that was standing behind me with a half full cart.
He eventually comes over and begins to proceed altering what doesn't need fixed, i correct him and he gives me attitude with "I'm just trying to help."
Yeah, like a teenager with no customer service skills.
Next I learn the deli soup has no PLU so once again I am waiting for him to override the transaction so I can pay and leave. Two customers complete their transaction in other self check lane. I am about ready to juat walk away. I do have the good fortune of one of the more familiar employees seeing me waiting and he comes over and clears code that will not allow me to proceed.
Not once did that "manager" even look back.
WTH does self check mean if you can't get out of the store without requiring staff intervention for mark downs, codes, etc.
If you're gonna be too tight to put more than one person on a register maybe you need to keep one person at customer service desk to cover self check at all times.
Someone else mentioned sales items not stocked. I have encountered that numerous times. Don't like to come in for specific products and have to ask for a raincheck at checkout when i have nothing to purchase.