Unfortunately a prime example of why it's tough to shop local.
My first visit was so so. Service left a lot to be desired, I mostly felt like I was interrupting when asking for help or checking out.
My second visit was worse. I needed to return a pen which I found totally dry when I got home. They however will not take pen returns (or exchanges which is what I wanted). Apparently there is a sign but my frustration comes down to having a fake return policy. I am not sure what's actually returnable.
I want to support this local place but I can't support attitude and lack of standing behind their merchandise. I'm sure I'll get some response about overhead and cost of running a business but the reality is that if you don't stand by it just say no returns and move on.