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| - Where do I start? I have a serious disease, so the doctors I choose to see are very important to my health and well-being. I had an appointment with Dr Rudger, although I actually saw one of the PAs. Dr Rudger dropped in to the room to introduce herself and tell me I would be in good hands, but she didn't have anything to do with me medically. She then left the room. The PA that I met with asked me to draw up some labs, but said they would not call me, I needed to schedule to come back in and see them for results. (Another co-pay) although I didn't complain, I scheduled to come back. The following month, I actually had a visit to the ER the morning of my appointment. Unfortunately I missed my appointment, which has NEVER happened before. The following week, I got a letter in the mail that said if I ever missed another appointment, they would not see me again. I called and left two messages for the gal Lin Hoang, to let her know what happened, and offered up my discharge paperwork, so she could in fact see I had been in for emergency treatment. I never got a call back. I then wrote a letter and included my discharge document and mailed to her, and never got anything from them acknowledging they had received it. At my next visit, I was sure to let the PA know what happened and she didn't really seem to care, so I thought it must not be a big deal. Then today, several months later (and months after I chose a more professional specialist to see), I get a random letter that they will no longer see me as a patient, but if I would like their help finding another specialist, to call their office. Are these people SERIOUS?! Like I would ever do business with an office or Doctor that they refer? No way. Glad I left them months ago.
I will mention additionally too, that the pushing of sales for vitamins and supplements etc., was so unprofessional. They carry a brand of vitamins and supplements, (I am assuming they make either a kickback on, or maybe it is like a MLM thing, which they make money off of a certain number of sales, but I don't know for sure.) when they tell you that you should have vitamin B12 shots and then they will offer up these extras for additional purchase. I have yet to have a professional Doctor try to sell me things in his/office until I went to EDLCA.
There are some exceptional endos in the valley, I would highly recommend doing your homework and finding a professional Doctor and office that will actually meet your needs.
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