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| - First off, I hardly ever write reviews but I am exploding over my customer service experience at California Roll.
My friend and I went here for lunch for the first time. I ordered a lunch special which was a dynamite roll and an avocado roll. I asked the server for two substitutions - if I could add salmon to my avocado roll (which was a $2 additional charge) and if I could have two salads instead of a miso soup and a salad (and she wanted to charge me the difference in price). I eat sushi about 3 times a week all over the city and I've NEVER been charged for a salad substitution. I told the server I'd like the extra salmon but not the two salads. When my lunch came I was given my dynamite roll and a regular avocado roll. When I super kindly explained to the server that I asked for a salmon avocado, out of no where she got extremely mad at me. She insisted that this was what I asked for and tried imitating how our order went down. Mortified in front of my friend, I remained polite and tried to explain that perhaps the confusion was when I said no to the salad but yes to the salmon, MID CONVERSATION she literally rolled her eyes, flipped her hand and WALKED A-W-A-Y!!!! I've NEVER had such rude and inconsiderate service in my ENTIRE life. I could not believe that I was arguing over a small piece of salmon for this much drama. I even tried offering multiple suggestions including just giving me a small piece of sashimi which I would happily put on top of my roll but she wanted to charge me an extra $5!!! She kept going from the kitchen back to our table and every time she returned, I thought it would be over but she every time she literally point blank insisted this was MY fault. It was at this point she tried telling me that she's not allowed to make substitutions and they do not allow adding salmon to the avocado roll. How did she come up with the price of $2 when I ordered then?? Apparently no solution was possible so I told her I wasn't going to eat my meal and she could take it all back. With a few more attempts of plopping the food down in front of me, eye rolls, teeth kissing and combative arguments initiated by the server, she finally added salmon to my roll. This entire ordeal took over ten minutes of back and forth. I will *NEVER* be going back there again. There are many other sushi places in the area, let alone on Bayview and that was by far my worst experience in a restaurant, period. When we got the bill, she also charged us for $1 for green tea... Never knew that was a thing... I'm livid.
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