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| - Stay Away from Squeeky Kleen Windows! I am not sure if they have had a change of ownership or change of management but it is no longer the company that used to do good business. They do not keep their word on pricing and do not seem to care about customer service or commitments.
I have several properties (including my own home) where we have used Squeeky Kleen windows for years. I am putting one of the properties up for sale and had scheduled all the work to be done on the property with the last being getting the windows cleaned. I scheduled the job weeks in advance to ensure the windows would be cleaned for the day the house goes on the market. When I called, I asked the individual answering the phone to please pull information on the house since they had done the windows before; she was able to immediately pull up the property in their system. The last time I had ordered windows to be cleaned on that house by Squeeky Kleen was in 2009 (renters have had them cleaned since then, I don't know what company the renters used). I asked that based on all the information they had in their system, could they give me a firm quote since I was getting other bids. She said yes, that previously the job at that property had always been $120 but since they had a price increase of $20, the most it would be was $140. I confirmed that several times on the phone and she said she wrote it into the appointment for that day. I already had two other bids (one where they looked at the house in person) for $120 and $140 but because I had used Squeeky Kleen in the past, I booked the appointment. I emphasized the criticality of ensuring they cleaned the windows as committed because I was putting the house up for sale the day of the appointment.
The appointment was scheduled for an early Saturday morning. Three days prior to the appointment I called to see if they could move the time to a little later the same day. While I was on the phone, the young lady answering said she could move it later in the day but that she had made a mistake and they could no longer do it for the price she quoted. She said she was new and I asked to speak with the manager. She indicated she would have the manager call me.
I received a call from Tiffany who stated she was the manager. She said that even though it was done for $120 in the past and the only increase they had was $20, they just don't do windows for that price. That their minimum price is $160. I told her that was putting me in a bind and that was not very good customer service. That I had called weeks in advance to book this appointment on a particular day and had other cheaper bids but now did not know if I could get the other companies out last minute. She then said I would have been even more unhappy if they had showed up on Saturday and told me it was going to be $240. I told her that was terrible business practice and was a bait and switch. She said it wasn't a bait and switch because I was getting advance notice. I noted that the only reason I had advance notice was because I had called about the time of the appointment and further, three days was not enough notice to scramble and find another window cleaner for the same time.
I said that I was now pressed for time and this was causing a lot of stress when I was preparing my house for sale. I said that even though they quoted $120-140 that I would go ahead and pay the increased price of $160. She said she would do me a "favor" and do it for $200. I stated that was not the price that was agreed upon and that had they given me that price up front, I could have hired one of the other window cleaning companies. She then said "Well, do you have a written invoice or estimate for that price?" That felt particularly deceptive since she knew they had quoted me the wrong price. I stated that both the woman I spoke with earlier as well as herself had started the conversation by stating they had confirmed at the $120-140 price and that it was in their computer system and attached to my appointment on that date.
I concluded the call by stating that I am hiring one of the other window cleaning companies and that I intended to report this to the Better Business bureau and post on Yelp; Tiffany stated they didn't care.
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