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| - It's a real shame about this place. It used to be excellent, but it's really gone down hill.
To begin with, the salads lately are made up of nothing but lettuce cores, and brown ones at that. There isn't a piece of leaf lettuce to be found, but there are enough carrot shavings to sink a ship. A few years ago they made a real good salad that was full of fresh romaine, but I guess times are tough. The chicken parmesan is chronically undercooked, to the point that it tastes like rubber.
The employees also disappoint. Sit-down service is okay, but prepare yourself for blood-boiling frustration if you try and place a take out order. The girls working the phones are so distant and inattentive that, the last time I called, they asked me for my name four times, what side I wanted three times, and then put me on hold for 5 minutes, and then hung up on me! I called back and cancelled my order. Take my advice: go there to sit down or don't go at all. This isn't a new occurrence, either; with each (increasingly infrequent) call they seem more stoned.
I won't give Luciano's one star because of the happy memories I have of this place, but I'll give it the next worst thing. If you want a good meal with good service, drive five minutes down the road to Tillie's in McKeesport.
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