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| - Salon hair services have become mediocre at this great resort. I will start by saying that I have been going to Agave Spa for at least the last 4 years for haircut and highlights. I have always received nothing but awesome service. However, for the last year, it appears their good employees are not there anymore. Not sure if management has changed, but how the place is managed is reminiscent of a strip mall joint, from the incompetency of booking an appointment, the ineptitude of the technicians, and the inability to provide good customer service.
My last experience about 4 months ago was just OK. Not great color (she kind of messed it up), but somewhat fixed it and gave me a good hair cut. Came back second week of Dec 2014 at a futile attempt to get my highlights back on track and a haircut. First of all, they booked my appointment at the not agreed time (who books a haircut before highlights?). I was taking time off from work and until now have never had an issue. Well, no apologies for that. Came in at my appointment time, which was 30 minutes after they had booked it, with a different person from last time. Technician right away told me she was not going to have time to complete my appointment and should plan to come back at another time. After a discussion of what I wanted and what she wanted to do, we proceeded with her way, which I pointed out several times that I was hesitant because no one in the past had ever done hightlights in that manner - basically, a tint in the roots - and that was it. All this time she kept looking at her watch, rushing, hands trembling, not a pleasant spa experience.
I have long light brown hair with natural highlights, which I like to accentuate with additional highlights, leaving as much of my natural hair color as possible. Once the processing was complete, my roots came out blonde red !!! I just wanted to cry. She insisted that when they dried out they will be fine. Really? I don't think so. Red is red. After going back and forth, she conceded it was somewhat red-toned. After leaving me in the chair for another 15 min to consult with someone else, they came back to attempt to fix the red with a toner.
Well, while my hair was being toned down, the next appointment showed up. My technician started to rush and did a mediocre job at rinsing (with water only) the chemicals out. Granted that at least the hair toned down in bright red, but I will bet that when my brown color will start coming out I will see this noticeable dark root contrasting with this blonde red color. Exactly what I wanted to avoid and hence why I only wanted some hightlights to blend in with my brown hair, as I have done for years. Well, came back to her chair and she said that this was all she could do for me today, and would not have time to dry me out or anything as her next appointment was already waiting.
She escorted me to the front desk, hair dripping, with a gel-like substance in my ears, back of my ears, back of my head, and my head still stinging. I was dripping all over the place (have long hair) and my shirt was completely soaked. Front desk said that because she could not dry me out they will give me a 10% discount. They still collected the 20% gratuity off the original price.
After leaving, I had to come straight home and take a shower as that gel thing was all over my head and I was reaking of chemical smell that was burning me. I just started crying after looking at my hair. And of course, no haircut. I have Holiday parties to attend, leaving town for Christmas, and now looking at the prospect of bad hair during the Holiday season. Unacceptable. Literally, my look is that of having done a supermarket color kit on myself. At work the next day, my co-workers asked incredulously that they thought I was getting highlights the day before. No one even mentioned my hair looked OK. Complete silence. Now I felt even worse.
In conclusion, I made an appointment for highlights and hair cut, and got neither. I just cannot recommend the hair services at this salon anymore after this awful expereince. I really do hope they get their act together as I think this is a great resort.
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