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  • When I went to this office the first time, it was urgent...obviously. I asked the front desk girl if they were in network with my insurance, and she took my card and said "Yes!". Being that it was urgent, I took her word for it and didn't double check with my insurance to be doubly sure. I was seen based on my trust in her information... Great, I thought! Great office super close to home, open late, JACKPOT! I went here on two occasions for myself and a couple times for my son. Each visit was fine. Fast forward 6 months and I get a statement in the mail saying I owe $93 and change. Strange, because my in network copay is $35 for an urgent care visit... I called the billing department and my insurance, both stated that this office was OUT OF NETWORK. Mind you, I work in a dental office dealing with insurance companies EVERYDAY. I ALWAYS accurately inform patients and verify their eligibility before any services are rendered in our office. This should be especially important in an urgent care setting, however, at this office it's not a priority. There is a difference between in and out of network benefits, apparently they don't know this. MAKE SURE YOU CALL YOUR INSURANCE COMPANY BEFORE EVER COMING HERE. THEY WILL TELL YOU THAT THEY ARE IN NETWORK AND YOU WILL BE STUCK WITH A BILL 3 TIMES WHAT YOURS SHOULD BE.
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