I'm not one to typically complain....but, WHAT A HUGE DISAPPOINTMENT! We showed up for dinner at 8pm. They advertise new "later hours" till 10pm. You would expect when over 1/2 of their menu is soup.....they would serve soup of all types to go with your Pick 2.
My friend and I were selecting the Pick 2 option. We both wanted soup. Each time we selected a soup we were told...."we are out of that"....or "we might have enough for a small cup of that". Then we were told that usually after 7pm they don't make anymore soup. Well hell, this is 3 hours before closing. I mean I can understand if I ran in at 9:45 and expected all soups to be available....but at 8pm?
It baffles me how a business can advertise that it's open late till 10...and not keep the menu going at full capacity. It's just as annoying as going through the drive-through at McDonald's on any given day and getting the predictable "Shake Machine Down" speech.
What is even crazier is when you glance back at the kitchen at 8 pm and the floors have all been scrubbed like they are closing for the evening. Not a staff member to be seen other than the cashier. I mean, that's fine and all..... but don't be passing off bottom of the barrel stale soup to your guests.....especially at full retail price.
I got so fed up trying to find a suitable alternative after having my taste buds geared up for something specific.....we just threw our hands up in the air and walked out in frustration.
Tonight Panera lost 2 paying customers because everyone was ready to wrap it up and head home 2 hours early.
Yours truly,
Disappointed
#PaneraFail #HugeDisappointment #ShakeMachineDown #Panera