A few weeks ago I reserved a car for pick up at the Waterdam plaza location. When I got there they did not have the class of car I reserved and tried to get me to take a Dodge Dart. Then they wanted me to take a low end Jeep.
I refused both so they sent me to Bridgeville. I didn't get there till 30 minutes after closing but William C. was very accommodating and salvaged this from a one star to a three stars rating.
William acknowledged my situation, apologized for the inconvenience and made amends by waiving the full tank of gas policy. The attitude from the Waterdam employee made me feel like it was my fault for showing up at 5:30 even though I reserved my car with a corporate credit card. The girl was not very friendly either, per Enterprise standards. I got the vibe that she was ready to go home and I should just suck it up and take one of the worst American cars on the road, a Dodge Dart for my 5 hour ride the next day.
Over the past 4 months I've rented cars for about 12 days in other parts of the country so I've been through this drill before.
It's disappointing that the service I received in Colorado was better than what I got 3 miles from my home. I think the lesson is that I should find another company to rent from when in Pittsburgh, unless I want to go out of my way and deal with William C. up in Bridgeville.