Outstanding customer service. Sheri thoroughly explained the process, quickly followed up with documentation, and kept me updated from scheduling through shredding. She alleviated my embarrassment about needing a shredding service for personal documents that I had accumulated over years. Frank, the driver, was courteous and conscientious about ensuring that the time was good for me. He was efficient and personal, taking time to ensure that I didn't have any questions before he left. I highly recommend their services. (FYI: They were kindly recommended by a competitor who couldn't provide services in my area within a week's time frame.)