If I could give Misty 10 stars I would. This lady and all the other associates there are awesome. I purchased a phone with her a month ago, and came in a week later with questions she helped me than. Today I came in with more questions regarding features on my phone, and again she was there trying to help me out. She takes time to listen to what you may need and offer the best advice. If she can't figure it out than the other sales associates have no problem with helping out. I must say this Verizon location has excellent customer service. If your ever in need of a phone, tablet, bluetooth or any other cellphone accessories go see Misty and the other associates...