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| - First time at Chako, ordered the meats and sushi accordingly. Same person was serving few tables around - once completed, I asked for the bill. I received the bill and, there was no mention of mandatory gratuity on Menu (as this should be highlighted, if you are to have mandatory changes to service) yet, the bill was charged for 10% on bill (it was the lady and I, only) and I did all the cooking.
So the person who came with the bill , wasn't the very same as served...advising that the "service change" was for the kitchen and anything I gave above, would be paid to the server. I was totally confused how the revenue model worked($21.99/pp for weekend evening). I thought, the cost of the buffet AYCE covered the "costs" of kitchen (since, I was cooking what was the kitchen doing?) and usually, gratuity was left to me depended on service received. Service was minimal and "mandatory gratuity" didn't reflect that service - my first and last time to this location and maybe this Resto. Rating 1/10.
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