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  • I'm angry I have to give this place a single star. My work, a place which places 9-10 orders every single day from Crostini's. And on the past three Saturdays that we have ordered from here. The first time, it took 3 hours to get our food, and they forgot one of the Cheesecake's we ordered. When calling them back, it took another hour and a half to get a single piece of cheesecake brought back to us. When we called and complained to the "manager" they gave us a 10% discount on our food on the next order. We called the Saturday after, and it took 2 hours to get our order. We called back and they basically said "Oh well, there was nothing they could do." We gave them one more chance today. We ordered our food at approximately 1pm. It's now 3:30pm and we have no food. We've called them four different times. Twice they've told us the driver had already left and would be here soon. That was 45 minutes ago. When calling back just now they don't even know where the driver is. Not to mention, on top of that, when we placed our first order, we ordered an order of fries. An hour later when our food wasn't here (Estimated 30 minute deliver time) we were told that the fry truck wasn't there for them to make the fries, which was the delay. Why not just say that right away when someone orders something you don't have in stock. It's ridiculous a company would completely lose a delivery driver and have no idea where he is. Update: It's 4pm. We got our food. The food is ice cold, the driver appeared stoned out of his mind when he got here, and they forgot several items from our order. Thankfully they didn't charge us for the order, but this entire service experience was terrible. On our call back to complain about the food that -wasn't- delivered as part of the order, we were told "Since you're not paying for it, we're not bringing out more food that you won't pay for". Eventually, we got them to agree to send out the food from the original order. This entire issue could be solved by finding a competent delivery driver. He drives here 7 days a week. He should know how to get here without getting lost by now. Our company has decided to cease spending upwards of $1,000 a week at Crostini's. We'll give our business to their direct competition if its in any way more competent then they are.
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