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| - I came here as a part of a bridal party for my friends wedding in the fall of 2011 to get my hair done. I was the maid of honor in her wedding, and my appointment was scheduled for 10:30am (the last scheduled of the bridal party). I got there about 15-20 minutes early so I could sit with my friend and the rest of the girls. Checked in with the woman at the front desk (who I later found out was the owner) who pointed out the stylist who would be doing my hair (who was currently doing another member of the bridal party's hair) and told me it would be just a few minutes.
10:30 (the time of my appointment) came and went, but I wasn't keeping a close eye on the clock because I was talking with my friend (the bride) as she was getting her hair done. After a while, I looked at the clock and saw it was almost 10:50am. The ceremony was scheduled for 1:30pm, just as a timeframe reference, and we still had to go to the brides sister-in-law's house to get ready and all that jazz. I'm not one to make a big stink about things running over on time, but I knew we were on a wedding schedule here.
I waited another 5 minutes and then walked up to the font where another girl who had just walked in was standing, impatiently drumming her acrylic nails on the counter. I walked up just as her conversation started with the owner who was seated at a computer trying to locate her reservation she had made for a trial updo at 11:00am (which is what time it was now). The owner was apologizing say she didn't see an appointment for that time. They went back and forth a bit and the girl was obviously irritated that her appointment was lost, and was arguing with her.
The owner finally sighed and said 'Don't worry, we will fit you in in just a moment'. The girl sits down, and I politely ask the owner, 'Will I be getting my hair done soon? My appointment was for 10:30am' She snaps, yes, full-on annoyance, snapped at me, "YES. You will be seen as soon as possible. It will be just a few more moments."
Ohhhh-kay.
I sit back down, and watch the rest of the bridal party leave over the next ten minutes. The stylist that had been pointed out to me as who would be doing my hair finishes up with the bridesmaid's hair she'd been working on. Then, the owner tells impatient acrylic nail girl who was here for her trial up-do that "So&so (sorry, can't remember the stylists name) is ready for you now!" Yes. The very stylist who was supposed to be doing my hair 45 minutes ago now has another girl in her chair while my friend (the bride) is now done with her hair and is also leaving because, well, she has to go get dressed for her wedding!
I was pretty mad at this point and you'd think the owner of all people would've apologized to me and explained that there was a scheduling conflict or at least sent this dolt with the practice updo on her way to ANY other stylist besides the one who had an appointment that had already been 45 minutes pushed back. Nope. I didn't get my hair started on until after 11:30am.
Oh and the price? I didn't even get an up-do, I had her leave my hair down with lots of body and some curls (pretty simple) and it was billed on the receipt as an $85 "up-do". No thanks. Never again. I absolutely wouldn't recommend it for a bridal party if you're concerned about making it to the ceremony on time in a relaxed fashion instead of being bumped for someone else's hairdo.
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